Frequently Asked Questions

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

If you are unhappy with an item, please email us to start a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer international shipping. Check our Shipping Policy for details and rates.

We typically fulfill orders within 1-2 days.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

To start a return, please contact us at info@tealyo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Tealyo is committed to using high-quality, safe, and eco-friendly materials in our toys. Our products are commonly made from materials such as
wood, non-toxic Canadian paints, and recycled materials.

Tealyo is dedicated to promoting sustainability and environmental awareness through our toy designs. Many of our products focus on themes such as renewable energy, recycling, and eco-friendly practices to educate children about the importance of caring for the planet.

Yes! Safety is our top priority at Tealyo. Our toys undergo rigorous testing to ensure they meet or exceed safety standards set by regulatory authorities in Canada, the US and the EU. We carefully select materials that are non-toxic and free from harmful chemicals.

Tealyo toys are designed to cater to a wide range of ages, typically
spanning from 5 to 12 years old. However, some products may have specific age recommendations listed on their product pages.

We provide detailed product descriptions and age recommendations for each toy on our website to help you make an informed decision. Additionally, you can reach out to our customer service team for personalized recommendations based on your child's interests and developmental stage.

Absolutely! Many of our toys are designed with educational elements to promote learning and development in children. From fostering creativity and problem-solving skills to teaching about diverse cultures and sustainability, Tealyo toys offer valuable educational experiences.

Yes, Tealyo's Islamic-based craft kits are designed to be inclusive and suitable for children of all faith backgrounds. While the themes and designs may be inspired by Islamic culture and traditions, the activities are enjoyable and educational for children from diverse cultural and religious backgrounds. These craft kits promote cultural appreciation, understanding, and diversity, making them suitable for use in various educational and family settings.

No, Tealyo's Islamic-based craft kits do not come with specific educational materials about Islamic culture and traditions included in the kits. However, our craft kits are designed to provide a creative and enjoyable crafting experience while also celebrating Islamic themes and values. We encourage parents and educators to supplement the crafting experience with additional resources or discussions about Islamic culture and traditions to enrich the learning experience for children.

Yes, we offer wholesale and bulk order options for businesses and organizations interested in carrying Tealyo products. Please contact us for more information and pricing details.

We love collaborating with influencers and bloggers who share our passion for promoting sustainable and educational toys. Please reach out to our marketing team here with details about your platform and audience, and we'll be happy to discuss potential partnership opportunities.

Please note that we prioritize partnerships with influencers who provide comprehensive information about their audience and engagement metrics.

We look forward to hearing from you!

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And don’t forget our blog! It’s filled with activity ideas, craft projects, and advice to enhance your child's playtime!

We love seeing the endless creativity unleashed by our toys and craft kits! Share your kids' playtime moments on Facebook and Instagram by tagging our account in your images and videos or using the hashtag: #tealyokids.

Here's information about our terms of use and how we handle images and content you agree to share with us.